Computing fees

Am I the only one who is annoyed that we pay for computing fees, but we had to do all of the work in UNIX to set up our accounts to prepare them for our web pages? Not cool, Pitt. I have a freakin' degree in English Lit, not web development. Dr. Tomer even said, "the accounts creation program is faulty." I couldn't really hear the class discussion, so I'm not sure if that was the point of some of the conversations, but while I was suffering in the absence of coherent sound during the lecture, it hit me that the help desk should probably be a little more accommodating to those of us who need help. Just a thought...